Privacy Policy

Last Updated: January 8, 2025

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Company or organization name and title
• Account credentials (username and password)
• Payment and billing information
• Communications and correspondence with us

1.2 Documents and Business Information

When you use our audit services, you may submit:

• Restoration invoices and estimates
• Supporting documentation (photos, moisture readings, drying logs)
• Claim information and policy details
• Contractor and vendor information

We treat all submitted documents as confidential business information.

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited and time spent on pages
• Referring website or source
• Clickstream data and navigation patterns

2. Tracking Technologies and Analytics

We use various tracking technologies to collect and analyze information about your use of our website. This helps us improve our services and provide a better user experience.

2.1 Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2.2 Analytics Services

We use the following third-party analytics services:

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services. Google Analytics collects the IP address assigned to you on the date you visit our site, but not your name or other identifying information. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

PostHog

We use PostHog for product analytics to understand how users interact with our platform. PostHog helps us track feature usage, user flows, and identify areas for improvement. PostHog may collect information such as device information, IP address, browser type, pages visited, and actions taken on our site. This data is used to analyze and improve our services. For more information about PostHog's privacy practices, please visit PostHog's privacy policy.

2.3 Other Tracking Technologies

We may also use:

• Web beacons: Small electronic images used to track user behavior and measure effectiveness of our content
• Pixel tags: Code snippets that help us understand how visitors interact with our website
• Session replay tools: To understand user experience and identify issues on our website

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description
Service Delivery	To provide our invoice audit services, generate reports, and fulfill our contractual obligations
Communication	To respond to inquiries, send service updates, and provide customer support
Account Management	To create and manage your account, process payments, and maintain records
Analytics	To analyze usage patterns, improve our website and services, and develop new features
Marketing	To send promotional communications (with your consent) and measure marketing effectiveness
Legal Compliance	To comply with legal obligations, respond to legal requests, and protect our rights
Security	To detect, prevent, and address fraud, security breaches, and technical issues

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Payment processors
• Analytics providers (Google Analytics, PostHog)
• Customer support platforms
• Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If RestoScope Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• As long as your account is active
• As needed to provide our services
• To comply with legal obligations (e.g., tax and accounting requirements)
• To resolve disputes and enforce our agreements

Audit documents and reports are typically retained for seven (7) years unless otherwise required by law or requested by you.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request a copy of the personal information we hold about you in a structured, commonly used format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information.

7.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You may opt-out of:

• Marketing communications by clicking "unsubscribe" in our emails or contacting us
• Certain cookies and tracking technologies through your browser settings
• Google Analytics by installing the Google Analytics Opt-out Browser Add-on

7.5 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can manage your tracking preferences through cookie settings and opt-out mechanisms described in this policy.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For data protection inquiries or to exercise your privacy rights, please email us at [email protected] with the subject line "Privacy Request."